This Privacy Policy explains what information Jobledgerhq ("we", "us") collects through the Jobledgerhq web app at https://www.jobledgerhq.com, how we use it, who we share it with, and the choices you have. Jobledgerhq is operated by Jobledgerhq.com and is used by construction contractors, their crews, and their customers.
Information we collect
- Account information: your name, email address, password (stored hashed), profile photo if provided, preferred language, and team role.
- Company information: business name, address, phone, license numbers, logo and brand color.
- Business data you enter: customers, jobs, estimates, change orders, daily logs, photos, checklists, time entries, invoices and payments.
- Location: only when you choose to clock in with location or fetch jobsite weather, and only with your device permission.
- Customer approvals: the name, signature, IP address and time of the person approving or declining a document.
- Support diagnostics: if you choose to send a support ticket, basic device/browser details and recent app error messages. Passwords and financial data are never included.
Google user data
If you choose "Sign in with Google", we request access only to these Google account details: your name, email address, and profile picture (the standard openid, email and profile scopes). We do not request access to Gmail, Google Drive, Calendar, Contacts, or any other Google data.
- How we use it: solely to create and sign in to your Jobledgerhq account, show your name and photo inside the app, and send account-related emails.
- Sharing: we do not sell, rent, or share Google user data with third parties, and we do not use it for advertising. It is stored only by our hosting and authentication provider to operate your account.
- AI: Google user data is never used to train or improve AI or machine-learning models.
- Retention and deletion: kept while your account is active. You can revoke access anytime at https://myaccount.google.com/permissions and request deletion by emailing support@jobledgerhq.com.
Jobledgerhq's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
How we use information
- To provide the app: manage jobs, documents, crews, time and payments.
- To send emails you trigger (estimates, invoices, reminders) and account emails.
- To process subscriptions and customer payments.
- To provide support, keep the service secure, and prevent abuse.
We do not sell personal information and do not use it for advertising.
Website analytics
Our public website uses Google Analytics and Klaviyo to measure visits, understand interest in Jobledgerhq, and send marketing emails only to people who sign up for them. We never sell your data or share job, customer or financial records with Google or Klaviyo. Your sign-in session and offline drafts are stored in your browser's local storage on your own device.
We use HeyCatch on the website and in the app to measure page visits, interactions, campaign sources, completed account setup and subscription changes. HeyCatch receives browser and device details, an analytics identifier stored in your browser, and your internal account ID when you sign in. We do not send your name, email, passwords, customer records, job details or financial amounts to HeyCatch. Captured page text and element attributes are masked, and private document tokens and record IDs are removed from analytics URLs. Subscription analytics include only the plan and subscription status.
Who processes data
- Our hosting, database and authentication provider, to store your data.
- Stripe, for subscriptions and customer payments.
- Our email provider (Resend), to send documents and notifications.
- Intuit QuickBooks, only if you connect it, to sync customers, invoices and payments.
- An AI provider, to process notes and photos when you use AI features. Your data is not used to train their models.
Security
Data is encrypted in transit, each company's data is isolated, photos are private and shared only through short-lived links, and access is limited by team role.
Data retention and deletion
We keep data while your account is active or as required by law. You can request a copy, correction or deletion of your data at any time by emailing support@jobledgerhq.com; we respond within 30 days.
Children
Jobledgerhq is a business tool and is not intended for anyone under 16.
Changes
We will post any changes on this page and update the date above.
Contact
Privacy questions: email support@jobledgerhq.com.